Shipping & Returns

Kamastore > Shipping & Returns

Shipping & Returns

At Kaamstore, we’re committed to providing you with a smooth and enjoyable shopping experience. Our goal is to ensure you’re fully satisfied with every purchase. Below, you’ll find all the important details about our shipping and returns policies. If you have any questions, our customer support team is here to assist you

Shipping Policy

We offer reliable shipping options to ensure your order reaches you in a timely manner. By shopping with us, you agree to our shipping terms as outlined below:

Processing Time

At Kaamstore, we strive to process and dispatch all orders within 1-3 business days after confirming payment. Please note that we do not process orders on weekends or public holidays.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery destination and the selected shipping method. For orders that meet certain criteria, we offer free standard shipping as part of our ongoing promotions.

Shipping Methods

We offer a variety of shipping options, including both standard and express shipping. The shipping method you choose will determine the delivery time and the cost associated with your order.

International Shipping

We are pleased to offer international shipping to several countries. Please note that shipping fees for international orders will vary depending on the destination country.

Returns & Exchanges

We want you to be satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward return and exchange policy:

Eligibility for Returns

We accept returns on most products within 30 days of purchase. To be eligible, the product must be unused, in its original packaging, and in a sellable condition. However, due to the intimate nature of our products, all returns are subject to inspection, and we reserve the right to refuse returns on any items that have been opened or used.

How to Return or Exchange an Item

If you wish to return or exchange a product, please contact our customer service team at [Insert contact email] with your order number and the reason for the return or exchange. Once your request is received, we will provide you with detailed instructions on how to proceed with the process.

Return Shipping Costs

Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival. In cases where we are at fault, such as shipping the wrong product, we will cover the return shipping charges.

Refunds

Once we receive the returned product and it has been inspected, we will initiate your refund. Refunds will be processed to the original payment method, minus any applicable shipping charges. Please allow 7-10 business days for the refund to reflect in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damaged product. We will assist you with a replacement or issue a full refund.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. This includes opened or used sex toys, lingerie, intimate apparel, and other personal items that have been unsealed.

Damaged or Defective Items

If you receive a product that is damaged or defective, we’re here to help. Please contact our customer support team immediately with your order number and clear photos of the damaged item. 

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Opened or used sex toys

  • Lingerie and intimate apparel

  • Any other personal items that have been opened

Damaged or Defective Items

If you receive a product that is damaged or defective, we’re here to help. Please contact our customer support team immediately with your order number and clear photos of the damaged item. Once we review your request, we will promptly arrange for a replacement or issue a full refund. Your satisfaction is our top priority, and we are committed to resolving any issues quickly and efficiently.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Opened or used sex toys

  • Lingerie and intimate apparel

  • Any other personal items that have been opened